Frequently Asked Questions

Bulgaria: Delivery usually takes 1–3 working days after ordering.

Other EU Countries: Typically 5–10 working days.

Yes! As soon as your order is dispatched, we’ll send you an email with your tracking number so you can follow your package every step of the way.

Yes, we ship to most countries worldwide. International shipping times vary by location.

Yes, Cash on Delivery is available — but only for orders shipped within Bulgaria. For all other countries, payment must be completed online before shipping.

Yes. We accept returns in accordance with the Consumer Rights Directive (2011/83/EU), as long as the product has not been worn, opened, or had its packaging damaged. To request a return, please contact our customer service team within the legal return period for further instructions.